Hello
I'm a bit confused on how to group agents (give agents a group number)
when using realtime queues.
I read on the wiki :
* If you include groups in your queue definition the calls get routed
in the order of the group regardless of the specified strategy. So I
just have a member= line for each agent.
member => Agent/@1 ; a group
member => Agent/501 ; a single agent
member => Agent/:1,1 ; Any agent in group 1, wait for first available,
but consider with penalty
In my realtime database I have table queue_members :
+----------+----------------+-----------------+--------------------------------------------+-----------------+---------+--------+
| uniqueid | membername | queue_name |
interface | state_interface | penalty |
paused |
+----------+----------------+-----------------+--------------------------------------------+-----------------+---------+--------+
| 2916 | testacc77000 | queue7700q4 | testacc77000
| | 0 | NULL |
| 2917 | testacc77001 | queue7700q4 | testacc77001
| | 3 | NULL |
| 2843 | testacc77000 | queue7700q4 | testacc77000
| | 0 | NULL |
| 2905 | testacc7700905 | queue7700q5 | testacc7700905
| | 0 | NULL |
| 2888 | testacc77000 | queue7700q5 | testacc77000
| | 0 | NULL |
| 2900 | testacc77000 | queue7700q5 | testacc77000
| | 0 | NULL |
| 2901 | testacc77001 | queue7700q5 | testacc77001
| | 0 | NULL |
How do I define a group to a certain agent/member in this case ?
Kind regards
J.
--
_____________________________________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
Check out the new Asterisk community forum at: https://community.asterisk.org/
New to Asterisk? Start here:
https://wiki.asterisk.org/wiki/display/AST/Getting+Started
asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users
