Hi,
I'm currently using Pickup() to pickup calls from queues, but this is
VERY annoying because often users from different queues dialed the
very same extension (for example they pressed '1' to reach something
but in different submenus). Other times they didn't dial anything but
they end up in the very same queue, so the extension to pickup is the
number they called.
So every time I want to send users to a queue I have to put a Goto()
before the Queue() app because I need to uniquely identify the
extension (for example Goto(QueueName,1)).
This is annoying. Really annoying. It also makes the dialplan hard to
read.
Since we also have PickupChan() is to would be nice to have
PickupQueue() too. That way we shouldn't care about the extension, we
should simply write PickupQueue(QueueName). Simple and clear, the
dialplan thanks.
Hi,
you could use the PICKUPMARK with the Pickup().
before you call the Queue app you set PICKUPMARK=Queuename.
When you want to pickup the call you do Pickup(Queuename@PICKUPMARK) to
only get calls in the Queue with Queuename.
b.r.
Freddi
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