Hello, In France, years ago, there was some discussions about a new regulation forcing some providers to not charge anything to callers while those are waiting for a call center agent to become available. Once caller and agent are on call with each other, nominal charging applies.
No matter if those discussions ever did or didn't change current regulation, I wonder which dialplan statements could technically comply this dual billing requirement ? same = n,Progress() same = n,Queue(whatever,...,macro-option, ...) To me, coupling Progress app with Queue's macro or gosub option like above, would let a sysadmin answer a queued call. Doing so, time spent before connection with queue agent should not be billed to anyone (caller nor callee), while time spent after connection is billed normaly. 1. Should this work ? Am I missing something ? 2. Is there an alternative way to implement this ? 3. Comments ? Suggestions ? Regards
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