Thomas I have found you will likely end up spending more with softphones. You have to purchase a good headset and quality does not come inexpensive with headsets. We find we will pay $80 to $100 dollars plus for a fair quality headset. You also have to support deployment to devices. Which means in many cases you must touch the device for maintenance. The best softphone I have found is by counter path. They have versions for PC, MAC, Android and IOS. You will spend about $60.00 / device for the software. They have a fee edition for some devices, but not as feature rich. I have found it much more successful to deploy something like a Grand Stream Phone $100.00 for a nice feature phone, and I get convenient remote provisioning, Users never have username and passwords so security is ensured, Quality is good, I don't have to worry about phone issues if their pc or smartphone is acting up for the most part they just work. There are phones for as low as $50.00 from grand stream with high quality audio just fewer features. Softphones can work well, but when looking at trouble tickets over the last 13 years. I get more from my softphone users then from my desk phone users. And I can hear the quality difference when I talk to the softphone users it is such a wild card. How important is consistent quality to you? Users change headsets, move mic positions and the caller on the other end gets the short end of it. Also remember virus scans, patches, updates, system reboots, wifi signal strength, cell signal (cell ip calls) cheep Bluetooth headsets and the list goes on and on. The counterpath software is as good as I have found, but there are additional variables you have to look at. Which is the best for your use case and the cheapest? You have to figure out your formula make sure to look at all the costs and factors how much is support time worth? In very controlled environments where you can have consistent control and good quality headsets such as call centers soft clients can work well, but that is not how you started out you are looking for quality on the cheep. Desk phones are cheep and in most cases just work and offer consistent quality. If others have found different I look forward to seeing their responses. This is a great question thanks for asking it Thomas.
Best of luck Bryant Zimmerman (ZK Tech Inc.) 616-855-1030 Ext. 2003 ---------------------------------------- From: "Thomas" <thomasit...@gmail.com> Sent: Saturday, April 29, 2017 11:36 AM To: asterisk-users@lists.digium.com Subject: [asterisk-users] softphone instead of desktop phones Hello, Iam lookong for an Softphone for iPhor oder Android smartphone using togehter with an headset. I tried Zoiper and CSipSimple but quality was bad compared to an desktop SIP phone. Is there an better softphone? Or are there softphone solutions for PC desktop MAC or Android with an headset? I want to save cost for desktop phones. thanks Thomas -- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- Check out the new Asterisk community forum at: https://community.asterisk.org/ New to Asterisk? Start here: https://wiki.asterisk.org/wiki/display/AST/Getting+Started asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
-- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- Check out the new Asterisk community forum at: https://community.asterisk.org/ New to Asterisk? Start here: https://wiki.asterisk.org/wiki/display/AST/Getting+Started asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
