thanks Richard, you just solved my problem. On Tue, Dec 19, 2017 at 9:05 PM, Richard Mudgett <rmudg...@digium.com> wrote: > > > On Tue, Dec 19, 2017 at 2:56 PM, Khalil Khamlichi > <khamlichi.kha...@gmail.com> wrote: >> >> Hi, >> >> I am looking to configure asterisk queues in off-hook mode, that is, >> the agent calls into the system and stays connected to this call, when >> new customer calls, he is redirected to the queue which should >> distribute to connected agents. is this possible on teh actual >> app_queue or we would need to implement it using ARI. >> >> Thanks in advance. > > > You need to use app_queue[1] with app_agent_pool[2][3][4] for your agents. > > Richard > > [1] https://wiki.asterisk.org/wiki/display/AST/Asterisk+13+Application_Queue > [2] > https://wiki.asterisk.org/wiki/display/AST/Asterisk+13+Application_AgentRequest > [3] > https://wiki.asterisk.org/wiki/display/AST/Asterisk+13+Application_AgentLogin > [4] > http://blogs.asterisk.org/2016/02/10/converting-from-chan_agent-to-app_agent_pool/ > > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > Check out the new Asterisk community forum at: > https://community.asterisk.org/ > > New to Asterisk? Start here: > https://wiki.asterisk.org/wiki/display/AST/Getting+Started > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users
-- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- Check out the new Asterisk community forum at: https://community.asterisk.org/ New to Asterisk? Start here: https://wiki.asterisk.org/wiki/display/AST/Getting+Started asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users