Hello Doug, Friday, December 13, 2019, 11:03:37 AM, you wrote:
>> This is exactly what I do - “press 1 for a human” >> Works great > I do this as well, but I also do a database lookup to see if the number > is on our speeddial list and if so, pass the call directly on without > the IVR prompts. I do something similar for calls without caller ID, but I was still getting robocalls with spoofed caller ID. I have now changed the dialplan slightly so that the first time people call they are asked to dial 1. After the first call, they are added to a known caller list and get straight through, and any robocalls at that point are blacklisted manually. I have found that most robocallers spoof the Caller ID so rarely call from the same number twice. It means that legitimate callers who cannot dial 1 just have to dial again to get through to the phones - there is a recorded message telling them to dial 1 or call back. I haven't had a robocall since! The hardest thing about this was extracting all the numbers of previous callers from the CDR and adding it to the Previous_Callers AstDB for the lookup. I didn't want to make existing callers go through the initial learning process. -- Best regards, Julian mailto:jb_s...@trink.co.uk -- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- Check out the new Asterisk community forum at: https://community.asterisk.org/ New to Asterisk? Start here: https://wiki.asterisk.org/wiki/display/AST/Getting+Started asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
