On Fri, Oct 2, 2020 at 3:58 PM Carlos Chavez <cur...@telecomab.mx> wrote:
> Is there a solution to dial multiple contacts for a Queue agent? > Since the pandemic started many of our customers have begun to move > agents off site. Since most of them were using softphones we did not > have any problems but now we have one case where the agents have a desk > phone in their cubicle and are using a softphone from home. For regular > calls there is no problem as PJSIP_DIAL_CONTACTS dials all the contacts > for the extension, but Queues are only sending calls to a single (the > first) contact so Queue calls are going unanswered. For the moment we > will power down the office phones but is there a solution for the Queue > to ring both phones? > The option that currently exists is making a Local channel a queue member, which uses PJSIP_DIAL_CONTACTS when called and using the PJSIP endpoint for the device state. -- Joshua C. Colp Asterisk Technical Lead Sangoma Technologies Check us out at www.sangoma.com and www.asterisk.org
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