RE: [Asterisk-Users] Agent Cleanup Time?

[Robert Jackson]

Title: Message

Use the agents.conf file.  I believe the option you are looking for is wrapuptime and the parameter is in milliseconds so to have an agent clean up time of say thirty seconds you would add the following line:

 

wrapuptime=30000

 

This parameter can either be specified at different areas of the file to apply to all or just some of the agents.

 

Hope this helps,

 

Robert Jackson

-----Original Message-----
From: Jeff Crews [mailto:[EMAIL PROTECTED]
Sent: Friday, April 16, 2004 5:49 PM
To: [EMAIL PROTECTED]
Subject: [Asterisk-Users] Agent Cleanup Time?

Previously there was discussion about people seeking the ability to have an delay between calls to the agents so that the agent could "clean-up" or wrap up the documentation on the call that just hung up...before the next call is connected to the agent.

Was that option added to Asterisk?  And if so...what is it officially called and how do we enable it?

Jeff