Position and hold time announcements/settings are in queues.conf in the later cvs versions.
Matt
-----Original Message-----
From: Gavin Hamill [mailto:[EMAIL PROTECTED]]
Sent: Monday, April 19, 2004 10:48 AM
To: [EMAIL PROTECTED]
Subject: [Asterisk-Users] Advanced queueing
Hullo :)
Please be gentle with me, I don't have a working * install, and am just
looking for background information.
I'm always impressed by companies who implement a queue like "You are now
number N in the queue. There are currently M agents answering calls, and your
call should be answered in approx. O minutes"
I've seen on
http://www.voip-info.org/tiki-index.php?page=Asterisk+sound+files+additional
that Allison has recorded soundfiles to support this style of queue, but how
do I make use of them in Asterisk?
Is there a pre-written application to implement this type of queue, or would
it need to be an AGI-based affair?
Cheers,
Gavin.
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