you need to combine both sides of the conversation. This
should be covered in the archives.
Paul
Paul Mahler [EMAIL PROTECTED] |
|
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jeff Crews
Sent: Tuesday, May 11, 2004 2:57 PM
To: [EMAIL PROTECTED]
Subject: [Asterisk-Users] how to record all agent calls
I added the following lines to agents.conf before the list of agents:
; Enable recording calls addressed to agents. It's turned off by default.
recordagentcalls=yes
;
;The format to be used to record the calls
;wav, gsm, wav49.
; By default its "wav".
recordformat=gsm
;
; Insert into CDR userfield a name of the the created recording
; By default it's turned off.
createlink=no
;
; The text to be added to the name of the recording. Allows forming a url link.
;urlprefix=http://host.domain/calls/
;
; The optional directory to save the conversations in. The default is
; /var/spool/asterisk/monitor
;savecallsin=/var/calls
and added to the queues.conf file:
; monitor-format = gsm|wav|wav49
monitor-format = gsm
...and then issued the reload command in the Asterisk CLI console.
I even created the /var/log/asterisk/monitor directory because it did not exist.
Is there something else that needs to happen to record calls between agents and callers so you can hear both sides of the conversation?
Thanks in advance.
Jeff Crews
Eastern Oregon Net, Inc.
La Grande Oregon
Email [EMAIL PROTECTED]
Voice 541-963-2625 or 800-785-7873, extension 11
personal efax 503-907-6704, standard company fax 541-962-7818
web http://home.eoni.com
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