I'm using an AGI program written in C to manage incoming calls to some extensions. Its being used for a small call center (20 people).
When the call comes in, the caller can listen the directory menu and then dial the extension. The AGI program is called and get one of the available extension to dial. After dialed, people start conversation up to a moment where the call hangs up and the caller goes to the start extension (s). It happens just sometimes and not for the same person. Sometimes happen a lot and sometimes happen once.
What you guys think about this? I'm currently using the Asterisk version (Asterisk CVS-09/10/03-18:47:18). And I also use cdr_mysql for billing..
thank you Oz
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