That worked great! Thanks for the help. Any ideas on the uneven distribution problems? Right now the agent with the lowest agent number is getting 45% of the calls. She is going crazy!
Just trying to figure out what I screwed up. Thanks, Robert Jackson Pro-Medical, Inc. > -----Original Message----- > From: Chris A. Icide [mailto:[EMAIL PROTECTED] > Sent: Wednesday, July 14, 2004 12:56 PM > To: Robert Jackson > Subject: Re: [Asterisk-Users] ACD Issues > > > On 05:01 AM 7/14/2004, Robert Jackson wrote: > >1) Our agents for the main call center are responsible to > make calls >when they have not already received an ACD call. > However it seems that >if they make an outbound call > asterisk is still routing inbound calls to >them. The ACD > call beeps at them via the call waiting features then if > >the agent does not answer the ACD call it logs the agent > out. I am just >trying to figure out how I can tell the > system that the extension is >busy. Should I be using the > new replacements to incominglimit? > > In your cisco phones, set call waiting to off. This way when > you have a > phone call in progress, asterisk will be aware your phone is > busy and won't > send the call, versus, sending a call, and not having the > agent answer it. > > Otherwise, you have to use incoming limit because there is no > way to use > set/checkgroup with agents as they aren't handled as devices > you can attach > a setgroup/checkgroup to. > > > Chris A. Icide > 332 Valdez Ave. > Half Moon Bay, CA 94019 > 650-712-8223 voice > 212-400-1698 IP voice > 650-712-8995 fax > > _______________________________________________ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users