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Hi.. Has anybody been experiencing any problems with transfers
using # to transfer after taking a call off of hold? Transfers using the # and music on hold work fine by
themselves. However, when we place somebody on hold we can no longer use the #
to transfer. This is a problem since we use the # button to park calls. So, say a call comes in, the operator is on a call already,
places call on hold and answers the new call, places new call on hold, resumes
old call and tries to transfer using the # button… it won’t work,
it’ll just play the DTMF tone for the # button. At first, I thought somewhere along the line the
‘Tt’ options must be messed up in a dial command somewhere.. but I
double checked everywhere and ensured that I was enabling transfers. Does anybody have any suggestions? Thanks, Steve |
