This is something I'm after as well, what I have found is the following: http://bugs.digium.com/bug_view_page.php?bug_id=0001082
http://lists.digium.com/pipermail/asterisk-dev/2004-February/003201.html which pretty much does what I(you) want, the one problem with it is that while the agent is listening to the pre # announcement, MOH for the queued party stops. Other than this I can confirm the patch works well with CVS Head 08/03/04. Does anyone else have anything better, or any status on the above patch? Thanks Ed -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Andrew Brown Sent: 27 August 2004 15:46 To: [EMAIL PROTECTED] Subject: [Asterisk-Users] Queue Announcement not until after # accept callpressed When using the callback feature on agents I notice that when the queue calls one of the agents and the agent picks up the call they hear nothing until pressing the # to accept the call. Only then does my announcement play back to the agent after which the call is immediately connected. Is there a way to have the announcement played to the agent before they press # to accept. I have ackcall=yes in agent.conf Can't find anything on the wiki. Thanks Andrew [exten.conf] exten => s,1,Answer exten => s,2,background(custom/100) ; Sales exten => 1,1,ringing(2) exten => 1,2,playback(custom/101) exten => 1,3,queue(sales) [queue.conf] [default] ; ; Default settings for queues (currently unused) ; [sales] music = default announce = sales_queue ; This not played until after # pressed .. How can i get announce to play as soon as call answered? announce-frequency = 20 strategy = roundrobin timeout = 15 retry = 5 maxlen = 0 member => Agent/7001 member => Agent/7005 _______________________________________________ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users _______________________________________________ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
