Folks, Regarding my own question below... I worked out why agents could not pickup with *8.
When I changed to using agents as the queue members there were no longer any channels ringing with a pickupgroup/callgroup. The channels that were ringing were the Agent/xxx channels and Agents themselves don't appear to have pickupgroup/callgroup settings. The fix for this was to have a spare SIP phone ringing where that SIP channel had pickupgroup/callgroup settings. Now the users logged in as Agents can pick up using the *8 function (we need this so sometimes they can pickup a second call). Perhaps it's a bug that ringing Agent channels have no pickupgroup/callgroup set? - Sam On Tue, Sep 14, 2004 at 01:00:04PM +1000, Sam Tilders wrote: > Hi folks, > > Recently we assigned our users agent id's and switched to > having them use agentcallbacklogin instead of just ringing the phones > directly.... it's been going well for the most part. > > Before we gave the users agent id's we had their sip configuration > set to incominglimit=1 for one line on their phone, to prevent > call waiting beeps. > > If they wanted to pick up while already on a call they had to use *8, > which we set speeddials for and gave them a second line per phone. > > This worked well. > > But since they have been logging on as agents the *8 has stopped working. > The log file just says "Nothing to pick up". > > However, someone who is not logged in as an agent, can use *8 to > pick up the same call that didn't work for someone who was logged in. > > Anyone else seen this sort of behaviour? > > The pickupgroup, callgroup configuration hasn't changed since it worked > before we used agents. > > - Sam > > -- > -- > Sam Tilders > [EMAIL PROTECTED] > (Move to Jupiter) > _______________________________________________ > Asterisk-Users mailing list > [EMAIL PROTECTED] > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > -- -- Sam Tilders [EMAIL PROTECTED] (Move to Jupiter) _______________________________________________ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
