Is anyone planning on patching chan_agent.c to reflect the new transfer method (using the patch linked below)?
I had a stab at it, but my c skills are next to none :) Cheers, Ben Merrills -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Robert Jackson Sent: 22 October 2004 16:38 To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: RE: [Asterisk-Users] Queue / Agent Problem > -----Original Message----- > From: Joseph [mailto:[EMAIL PROTECTED] > Sent: Friday, October 22, 2004 11:22 AM > To: [EMAIL PROTECTED] > Subject: [Asterisk-Users] Queue / Agent Problem > > > But if the agent does a consultive transfer, the queue system > thinks the agent still has the call and does not send anymore > calls to agent. > > Is there a work around to this? > > One is to use the blind (#) transfer, but that is less than > professional. > Check out bug 2460. It adds attended transfers via '#'. http://bugs.digium.com/bug_view_page.php?bug_id=0002460 Also, your agents could place the call on hold, call the person they are going to transfer the call to, announce the call, hangup, pickup the original call, then transfer via '#'. It may sound complicated, but it works pretty well for us, and it allows the person recieving the transfer to let it go to voicemail or choose to answer it. (Also, posted to the bug tracker.) Hope this helps, Robert Jackson _______________________________________________ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users _______________________________________________ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
