We've got a CIC system with 4 PRI ports and 10 Station ports (T1s going to Adtran TA-750s.) Our current system is built on ISA cards. The CIC VOIP boards are PCI, so we would have to replace all the hardware. (Way too expensive.)
What we have working right now is a T1 (normally connected to an Adtra TA-750) going into a T100P. This is used to bring "stations" into the * box. Each channel corresponds to a specific user.. ie station-cb10-01 in the CIC world is me. Channel 1 is me in the * world. Using zapata.conf I map each channel to a context..
zapata.conf --- context = exttomn channel => 1
context = extdela channel => 2
Those contexts then ring whatever VOIP lines we want:
extensions.conf --- [exttomn] exten => s,1,Dial(SIP/7001&SIP/[EMAIL PROTECTED])
[fromtomn]
exten => _NXXXXXX,1,Dial(Zap/1/${EXTEN})
exten => _NXXNXXXXXX,1,Dial(Zap/1/${EXTEN});
exten => _1NXXNXXXXXX,1,Dial(Zap/1/${EXTEN});exten => _9,1,Dial(Zap/1)
To place outbound calls, calls from the SIP phones are mapped into [fromUSERNAME] contexts. This causes outbound calls from these extensions to be placed through the users normal station. (The _9 is to allow the user to dial 9 to pickup the channel without actually dialing anything, incase you hit PICKUP in the CIC client by mistake. :) If the user is not there, the dial to the station is allowed to just timeout and CIC pulls the call back and drops them in the CIC voicemail (Unified messaging stuff..) This allows me to stay "Available, no ACD" to get my calls bounced to all of my phones...
As for inbound, we ran a PRI into a T100P with PRI_NET signaling. (Providing a PRI to the Interactive box.) Through that, I am able to take VOIP inbound calls (eventually routing them from an AS5400 also providing dialup in other cities) into the CIC box. CallerID is reported correctly to the CIC box and inbound DID also works as it should.
I then created a new TrunkGroups in CIC and put the * lines into that. (Our other lines are also grouped in TrunkGroups.) This allows me to route outbound long distance out the PRI to the * box and on to whatever VOIP provider we're using that day. :)
Tom
On Nov 1, 2004, at 10:56 AM, Guido Rebert wrote:
Has anyone done some integration between Interactive Intelligence (cic, eic...) and Asterisk? Thanks all Guido
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