|
Hi I’m having a timeout problem from the ACD queue. Here
is what I am trying to achieve. -
Assign a timeout for the caller entering the ACD
queue -
After the timeout put the caller into the voice
mailbox -
Let the caller leave the queue by hitting * Here are the settings. The 60 seconds timeout in the
Queue cmd doesn’t seem to work and the caller times out after ringing 2
extensions where as we have 4 active member agents. Also hitting * didn’t get
rid of the call (according to H option in the Queue cmd). Any suggestions to what
I am doing wrong or how it should be done right would be much appreciated. ;extensions.conf ;------------------------ ; HELP-DESK ACD [macro-sipext-helpdesk] exten => s,1,Queue(help-desk-queue|Htn|||60) ; Try to send it to a Voicemail upon agents’ unavailability exten => s,2,Voicemail(u222) queues.conf ------------- ; Our help-desk-queue [help-desk-queue] leavewhenempty = yes music = default strategy = rrmemory timeout = 6 retry = 5 maxlen = 0 member => SIP/291 member => SIP/292 member => SIP/293 member => SIP/296 Regards, Goutam Shaw |
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