I am glad to announce that XC-AST 0.5, released today, offers real time queue monitoring facilities that let you "see" the calls flowing through a set of Asterisk queue(s) and agents logging on and off.
This way, XC-AST provides an one-stop solution to generate reports, monitor queues and let agents see their own calls and launch external CRM/tracking apps.
The software is available for trial, together with an expanded user manual, at http://demo.xcept.it/xc-ast
I am also glad to announce that we plan to offer a free licence of XC-AST to smaller call centers, like SOHOs and home PBX. Details are not out yet, but I believe that the average * hacker will be able to use a free XC-AST installation, while bigger commercial call centers will need a proper licence.
Please let us know of any bugs or ideas you should encounter. l.
--
Creato con M2, il rivoluzionario client e-mail di Opera: http://www.opera.com/m2/
_______________________________________________
Asterisk-Users mailing list
[EMAIL PROTECTED]
http://lists.digium.com/mailman/listinfo/asterisk-users
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users
