Whoever was listed first in the list always got the call first. This isn't what I was expecting RR to do. I was expecting call #1 to goto agent 1. if call 2 comes in and 1 is still on phone it goes to 2. if 1 is not on phone it still goes to 2. and then 3, 4 etc..until it loops back around.
but what did happen was that 1 got all the calls. 2 never got calls unless 1 was on the phone. and 3 never got calls unless both 1 and 2 where on. i changed it to random so our CSR girls will have something to do. :) -Matthew ----- Original Message ----- From: "Ric Searle" <[EMAIL PROTECTED]> To: "Asterisk Users Mailing List - Non-Commercial Discussion" <asterisk-users@lists.digium.com> Sent: Thursday, December 23, 2004 11:24 AM Subject: Re: [Asterisk-Users] Queue - roundrobin member order > >> I want it to *always* call SIP/405 > >> first, and if they're busy or don't answer, it should fail-over to > >> SIP/403 etc. > > > > I've been using RR and what you described is EXACTLY what has been > > happening. So I don't know why yours isn't doing that. I'm using > > agents but > > I can't imagine why that would cause RR not to work right. > > So how do you determine the order in which the agents are tried? Is it > just by the order you specify them in queues.conf? Does it *always* > try the same agent first, and can you choose which agent that is? > > Ric > > _______________________________________________ > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users _______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
