Robert Jackson wrote:
Another possible scenario is to specify the context to call the agent when using AgentCallBackLogin. This way you can have one set of behaviors for reaching an agent at an extension and another set for simply reaching the extension outside of an ACD context.
Yes, that is quite reasonable, and I'm about to do something similar here (use AddQueueMember, but supply a Local channel to place the actual call, so that I can have more control over the call to the member).
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