I had a little billing problem once.. my credit card on file had expired, and it took a bit of work to finally find somebody there who could get their system to acknowledge my updated card number and quit sending me "pay up or be disconnected!!" warnings.
My recommendation: call them on the phone. Keep calling until you get a live body. Tell the person (be kind the first time, at least) that you have an unresolved billing problem and request to speak with a manager or supervisor about it. You'll probably be able to tell when you're speaking to a rep whether they're the type who is empowered enough to fix the problem. Oh, as for calling: if you don't want to incur any long distance charges by dialing their regular number (978 area code?) dial 611 on your broadvoice line instead. When all else fails, call the credit card company and ask them to send a chargeback letter. In my dealings with another VOIP company I was amazed by how quickly this strategy got their attention -- and THEY called ME. :) Greg On Tue, 11 Jan 2005 [EMAIL PROTECTED] wrote: > > >My question is simply, has anyone received a deposit from these people once > >you return the equipment in good order? I've been unable to contact them now > >for almost 2 whole months. > > > >Thanks, > >Bill Church > >[EMAIL PROTECTED] > > > > > Bill, > Although this is quite OT, I'll reply. > I signed up for their service under the BYOD (bring your own device) > plan, which clearly > states that there is NO disconnect fee when you cancel. After a great > deal of grief, I canceled > per their rules (e-mail only) and waited almost two months before they > finally acknowledged the > cancellation. Of course, they were happy to charge my credit card > during that period of time, and > then they charged me a disconnect fee. It took them two weeks to reply > to my complaint, telling me > they would get back with me. > That was a week ago, and still no reply or refund. > > Niles > > _______________________________________________ > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > _______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users