Mine looks like this: [129]xxT|0[34679]xxxxxxx|[1-4]xxx|02[1-9]xxxxxxT|111|12x|195x|*8|8xxxxxx|0[58]0[08]xxxxxxT
I will explain it bit by bit so you understand it.
NOTE: The Pipe | symbol is the seperator!
[129]xxT Allows users to dial 1,2 or 9 followed by 2 digits, the phone will then wait for a second (this is what the T does) and then dial. It waits incase the number being dialed is actually longer.
0[34679]xxxxxxx In New Zealand our toll numbers start with 0 followed by and area number 3,4,6,7 or 9 this is what this allows, so if someone dials 06-355-9999 the polycom will dial immediately.
[1-4]xxx All extensions are 4 digits long and start with numbers in the range of 1-4 followed by 3 digits, this allows these to be dialled.
02[1-9]xxxxxxT Mobile phones in NZ start with 02 followed by either 1,5,7 or 9 but I just included the whole range from 1-9. The timer (T) is used as the digits can either be 6 long for contract mobiles, or 7 for pre-pay mobiles.
111 Is the emergency services number in NZ and dials straight away
12x The telco's service number all start with 12 followed by a single digit e..g 7
195x Telco numbers for testing lines, e.g. 1957 repeats your phone number back to you.
*8 Allows staff to pickup calls using asterisk *8 feature
8xxxxxx Allows local numbers
0[58]0[08]xxxxxxT Allows toll free numbers such as 0508-000999 or 0800-000999 to be dialed, the timer allows to longer combinations.
I hope this has explained it to you more, if not download the admin guide as I did and figure it out yourself.
Best of luck,
Andrew
Andrei (MPI) wrote:
Greg Boehnlein wrote:
You may want to request firmware 1.3.4 from your Polycom dealer. Usually they would send it to you with no problem. (You probably know that Polycom same as Cisco is not allowing direct downloads from their website).Hello,
I have a mixture of Polycom SP IP 500 and 300 phones. I have been reading through the administration manual to try and solve this problem, but I do not seem to be able to find the answers to my question. I figured I would ask here and see if anyone has some suggestions.
The problem is kind of annoying. After dialing 4 digits, the phone seems to pause and miss the 5th digit, often requiring the user to re-dial the 5th digit several times.
I'm not sure if this is some sort of "Early Dial" feauture trying to match on a 4 figit extension, but I would like any help that people can provide.
It's because of the dialplan configuration in phone MAC-config file. Easiest way is to get default conf file that came with your firmware and replace it, modifying settings as needed.
Andrei
Andrei,
I am using the default file that came with the firmware version 1.3.1. I've only made very slight modifications to it, most of which is specific to the phonexxx.cfg file specifically for registration, MWI and line issues. I'll dig deeper into this tonight when I get a chance.
I am using 1.3.4 with no issues for a couple of months now.
Andrei (MPI)
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