I've noticed that some callers listen to our main menu and don't press any keys. I have it set up to restart the menu a few times and eventually hang up. I'm wondering if these are wrong numbers (in that case, why don't they hang up) or they really want to speak to someone here but don't understand the menu (what's so hard about "for the operator, press zero"?). They couldn't still have rotary phones (or phones set to pulse dial), could they?
I've been thinking of changing the menu so that if they don't press any keys, the eventually get the operator.
Does anyone have any experience with this?
Yeah. I get the same thing. Not very often, but concerning none the less.
I guess the best bet would be to send all of these people to a particular extension. I.E. if you have zap extensions, you could do a dial with r3 or r4 to change the ringing tone. That way you would know that they came to you because they didn't enter a number, and you could interrogate them as to what/how/why etc...
-- Cheers,
Matt Riddell _______________________________________________
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