On Wed, 19 Jan 2005 12:56:59 -0500, Paul Rodan <[EMAIL PROTECTED]> wrote:
[snip] > 3. Create historical report to pull agent activity. Should display > login/logout activity. Be able to pull information by rep and timeframe. This could probably be done with the CDRs and queue_log. > 4. Create "hold calls/bypass" statuses for agent login. This status should > allow the rep to pause all incoming calls to their login for reasons such > as: 1-Break, 2-Lunch, 3-Meeting, 4-Project, 5-Other. This status should not > log the agent out of the phone, but only temporarily take them out of the > queue to receive the next available call until they end the "hold/bypass" > status and make themselves available for incoming calls. There was a patch in the bug tracker (bugs.digium.com) a week or so ago about "pausing" agents. It would temporarily stop calls coming to their station, but not log them out, as I recall. > > I'm thinking no, but I figured I'd ask anyways before telling my bosses > they're out of their minds. Even if there's an existing interface out there > that can provide 1 or 2 of these things, it'd be a nice start. Most of it > I'd have to work with a developer to get created, and I'm thinking option 4 > is impossible, but 1 2 and 3 is possible with time. Help? Everything is possible with time :) _______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users