Here you find a complete working pbxconfig for asterisk. http://www.gwsnettech.de/work/astconfig.txt
This config is our production config and works quite well. Perhaps there are some curious constructions in there, but they work for us ;-) With the queue functions we have "only" these problems: joinempty=no ; does not work leavewhenempty = yes ; does not work Incoming calls to the queue cannot be transfered with # transfer, even though the queue command has the "tT" options... Hope this helps Guido > -----Ursprüngliche Nachricht----- > Von: Edgar de Leon [mailto:[EMAIL PROTECTED] > Gesendet: Donnerstag, 3. Februar 2005 15:34 > An: Asterisk Users Mailing List - Non-Commercial Discussion > Betreff: RE: [Asterisk-Users] howto answer a call in a queue > > On the CLI everything seems to be ok, the call enters the queue plays the > message, on the CLI, appear as a call entering the queue and then show a > message saying wich agent is assigned to it! can you send me your config, > maybe there is something im doing wrong, > > thnx for all your help!! > > Edgar > > >> I tried everything you said, but its the same thing, when a call enters > >> plays the sound and then is directly connected to one operator, on the > >> operator phone only a beep i heard, what other thing can i try?? > > What's happening on the cli? > > You should try to start asterisk with asterisk -vvvvvvvvvdc. Now you > > should > > see, what's going on. > > What kind of phone do you use, perhaps you could use a softclient. SJPhone > > runs very stable for me. > > Once more, do it as easy as possible, save your /etc/asterisk/*.* and use > > only files, you really need. > > > > Guido > > > > > > > > > >> > >> TIA > >> > >> Edgar > >> > >> > My suggestions: > >> > Try first the easy (working) configuration then your best solution > >> step > > by > >> > step. > >> > > >> > comment out leavewhenempty=yes ;it did not work in my system... > >> > strategy = ringall ; seems to work > >> > don't use groups in the first step > >> > > >> > ;Play an announcement as the first priority > >> > exten => 76522,1,Playback(some_announce) ;even when using an empty > >> file > >> > exten => 76522,2,Queue(esculapio|tT|||300) > >> > exten => 76522,3,Playback(some_announce_after_leaving_queue) ; if > >> nobody > >> > answers the call > >> > exten => 76522,4,Hangup > >> > > >> > I had similiar problem in working with queues. > >> > > >> > Hope this helps a bit more... > >> > > >> > Guido Hecken > >> > > >> > -----Ursprüngliche Nachricht----- > >> > Von: Edgar de Leon [mailto:[EMAIL PROTECTED] > >> > Gesendet: Donnerstag, 3. Februar 2005 09:08 > >> > An: Asterisk Users Mailing List - Non-Commercial Discussion > >> > Betreff: RE: [Asterisk-Users] howto answer a call in a queue > >> > > >> > Thanks for your help, here are my config for the queue, > >> > > >> > agents.conf > >> > > >> > > >> > [agents] > >> > musiconhold => random > >> > autologoff=15 > >> > wrapuptime=5000 > >> > ackcall=yes > >> > group=1 > >> > agent => 1001,3101,Edgar de Leon > >> > agent => 1002,1111,Jorge Cabrera > >> > agent => 1003,1111,Nati del Pozo > >> > agent => 1004,1111,Emilio Perez > >> > agent => 1005,1111,Diego Torres > >> > agent => 1006,1111,Antonio Lopez > >> > agent => 1007,1111,Luis Carlos > >> > agent => 1008,1111,Luis Bonifacio > >> > agent => 1009,1111,Javier Gonzalez > >> > > >> > queues.conf > >> > [esculapio] > >> > leavewhenempty = yes > >> > music = random > >> > strategy = fewestcalls > >> > member => Agent/@1 > >> > > >> > extensions.conf > >> > > >> > [ext-acd] > >> > exten => 90,1,Answer > >> > exten => 90,2,SetMusicOnHold(none) > >> > exten => 90,3,Wait,1 > >> > exten => 90,4,AgentLogin > >> > > >> > ;Queue configuration > >> > exten => 76522,1,Answer > >> > exten => 76522,2,Wait,1 > >> > exten => 76522,3,Queue(esculapio|tT|||300) > >> > exten => 76522,5,Hangup > >> > > >> > is my configuration correct?? im using the > >> > > >> > leavewhenempty = yes > >> > > >> > option, but when there are no agents the call still enters the queue, > >> > thanks for your help > >> > > >> > TIA > >> > > >> > Edgar > >> > > >> >> Sometime ago, I wrote an example of a functional queue scenario. > >> >> Perhaps you give it a try. > >> >> http://www.voip-info.org/tiki-index.php?page=Asterisk%20cmd%20Queue > >> >> > >> >> Btw, how is the queue command invoked in your extensions.conf? > >> >> Post your relevant sections of queues.conf, agents.conf and > >> >> extensions.conf. > >> >> > >> >> Guido Hecken > >> >> > >> >> -----Ursprüngliche Nachricht----- > >> >> Von: Edgar de Leon [mailto:[EMAIL PROTECTED] > >> >> Gesendet: Mittwoch, 2. Februar 2005 18:23 > >> >> An: Asterisk Users Mailing List - Non-Commercial Discussion > >> >> Betreff: RE: [Asterisk-Users] howto answer a call in a queue > >> >> > >> >> Thanks for your answer, i got ackcall=yes but the call when enters > >> only > >> >> ring once in the agent phone and connect directly, > >> >> > >> >> agents.conf > >> >> > >> >> [agents] > >> >> > >> >> > >> >> autologoff=15 > >> >> wrapuptime=5000 > >> >> ackcall=yes > >> >> > >> >> group=1 > >> >> agent => 1001,3101,Edgar de Leon > >> >> agent => 1002,1111,Jorge Cabrera > >> >> agent => 1003,1111,Nati del Pozo > >> >> agent => 1004,1111,Emilio Perez > >> >> agent => 1005,1111,Diego Torres > >> >> agent => 1006,1111,Antonio Lopez > >> >> agent => 1007,1111,Luis Carlos > >> >> agent => 1008,1111,Luis Bonifacio > >> >> agent => 1009,1111,Javier Gonzalez > >> >> > >> >> > >> >> what do you think am i doing wrong?? > >> >> > >> >> TIA > >> >> > >> >> Edgar > >> >>> I think, ackcall=yes should do the job. > >> >>> > >> >>> Guido Hecken > >> >>> > >> >>> -----Ursprüngliche Nachricht----- > >> >>> Von: Edgar de Leon [mailto:[EMAIL PROTECTED] > >> >>> Gesendet: Mittwoch, 2. Februar 2005 15:56 > >> >>> An: asterisk-users@lists.digium.com > >> >>> Betreff: [Asterisk-Users] howto answer a call in a queue > >> >>> > >> >>> hello i need to know how to enable the feature in the agents.conf to > >> >>> make > >> >>> the users got to press # to answer the call when is in the queue and > >> >>> the > >> >>> agent is logged in. > >> >>> > >> >>> at this time the call enters the queue and the agents who is logged > >> in > >> >>> only beeps once and then the call enters automatically. > >> >>> > >> >>> can anybody help me?? > >> >>> > >> >>> TIA > >> >>> > >> >>> Edgar > >> >>> _______________________________________________ > >> >>> Asterisk-Users mailing list > >> >>> Asterisk-Users@lists.digium.com > >> >>> http://lists.digium.com/mailman/listinfo/asterisk-users > >> >>> To UNSUBSCRIBE or update options visit: > >> >>> http://lists.digium.com/mailman/listinfo/asterisk-users > >> >>> _______________________________________________ > >> >>> Asterisk-Users mailing list > >> >>> Asterisk-Users@lists.digium.com > >> >>> http://lists.digium.com/mailman/listinfo/asterisk-users > >> >>> To UNSUBSCRIBE or update options visit: > >> >>> http://lists.digium.com/mailman/listinfo/asterisk-users > >> >>> > >> >> > >> >> _______________________________________________ > >> >> Asterisk-Users mailing list > >> >> Asterisk-Users@lists.digium.com > >> >> http://lists.digium.com/mailman/listinfo/asterisk-users > >> >> To UNSUBSCRIBE or update options visit: > >> >> http://lists.digium.com/mailman/listinfo/asterisk-users > >> >> _______________________________________________ > >> >> Asterisk-Users mailing list > >> >> Asterisk-Users@lists.digium.com > >> >> http://lists.digium.com/mailman/listinfo/asterisk-users > >> >> To UNSUBSCRIBE or update options visit: > >> >> http://lists.digium.com/mailman/listinfo/asterisk-users > >> >> > >> > > >> > _______________________________________________ > >> > Asterisk-Users mailing list > >> > Asterisk-Users@lists.digium.com > >> > http://lists.digium.com/mailman/listinfo/asterisk-users > >> > To UNSUBSCRIBE or update options visit: > >> > http://lists.digium.com/mailman/listinfo/asterisk-users > >> > _______________________________________________ > >> > Asterisk-Users mailing list > >> > Asterisk-Users@lists.digium.com > >> > http://lists.digium.com/mailman/listinfo/asterisk-users > >> > To UNSUBSCRIBE or update options visit: > >> > http://lists.digium.com/mailman/listinfo/asterisk-users > >> > > >> > >> _______________________________________________ > >> Asterisk-Users mailing list > >> Asterisk-Users@lists.digium.com > >> http://lists.digium.com/mailman/listinfo/asterisk-users > >> To UNSUBSCRIBE or update options visit: > >> http://lists.digium.com/mailman/listinfo/asterisk-users > > _______________________________________________ > > Asterisk-Users mailing list > > Asterisk-Users@lists.digium.com > > http://lists.digium.com/mailman/listinfo/asterisk-users > > To UNSUBSCRIBE or update options visit: > > http://lists.digium.com/mailman/listinfo/asterisk-users > > > > _______________________________________________ > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users _______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users