On Sat, 5 Mar 2005 15:02:47 -0700, Gabriel Gunderson <[EMAIL PROTECTED]> wrote: > May I suggest: > > 1) Updating your website that tells how to configure Asterisk for Broadvoice. > > 2) Answering emails to [EMAIL PROTECTED] > > 3) Emailing your users that signed up as BYOB when you think a change > might break stuff.
Gabriel you're being WAY too nice. BroadVoice, if you're going to offer a BYOD plan, you can't go making changes that break the customers setup without notifying them first and giving them sufficient time to update their systems first! If you do mistakenly make a change that breaks your customers you reverse the change and then go back to step 1. Finally, posting on the Asterisk list to tell people you broke your system isn't sufficient. What if the user isn't reading asterisk-users. Heaven knows it's tough to keep up with this list. You really need to reverse this change, notify all your customers directly, and then put it in to place a week later. This is really amateur behavior. Telephone is critical infrastructure. You need to provide a stable base and you need to start communicating with your customers. You've got to tell us when you're making changes and you've got to start answering support email. Put a trouble ticket in place. Heck, you can buy one off the shelf. I really like your service. It works well for me, but this sort of behavior is infuriating. I want to see you survive and be successful. This sort of behavior isn't going to do that. - |Daryll CC: support and David Epstein _______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
