Anyone successfully implemented a solution for allowing ZapBarge call monitoring only for a specific group of agents calls?
The issue I see is that the feature only works on zap channels, and all of the agents (in many cases) are IP phones. Allowing ZapBarge and ZapScan on the TDM PSTN (t100p) interface has privacy issues for senior managers, but would allow all outbound zap calls to be monitored. We really do not want the call center supervisor to be able to hear the CEOs calls now do we? Any solutions? _______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
