Re: [Asterisk-Users] Cisco 7960 SIP images

[Henry Devito]

If you call Cisco contract support.  1-800-447-9347 and give them the serial 
number used when you purchased the smartnet they will give you the contract 
number over the phone.  If the contract was sold properly the reseller would 
have asked you for the serial number of the unit and turned that into Cisco. 
Cisco should have then emailed the contract number to you.  My experience 
has been they only email you about half the time and you have to call them 
the other half.

Henry
----- Original Message ----- 
From: "Tony Hoyle" <[EMAIL PROTECTED]>
To: "Asterisk Users Mailing List - Non-Commercial Discussion" 
<asterisk-users@lists.digium.com>
Sent: Monday, March 28, 2005 10:06 AM
Subject: Re: [Asterisk-Users] Cisco 7960 SIP images


Bob Goddard wrote:

It "doesn't" arrive. It's all done instantly via email.
There's a whole package apparently (hence the £150 postage I was quoted, 
although I suspect they just weren't interested in selling).

Even the entry on voip-info.org says it takes two weeks...  Once you buy 
it the request goes to Cisco who have to get off their backsides and 
actually issue you with the thing.  Nothing yet, although I'll be chasing 
it again tomorrow (unfortunately it's impossible to chase it directly with 
cisco as they refuse to deal with mere customers).

I've come *so* close to putting the phone on ebay and forgetting about it. 
Certainly I'll never buy a cisco product again.

Tony
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