After I changed from leastrecent I did reload asterisk and waited about an hour and nothing changed. So I restarted asterisk and waited another hour, but it was still calling the agents in the order that they are listed in the agents.conf file.
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Umar Sear Sent: Thursday, March 31, 2005 1:11 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] ACD queue question are you restarting asterisk or reloading after changing you configuration. Umar On Wed, 30 Mar 2005 19:33:42 -0600, Eric Rees <[EMAIL PROTECTED]> wrote: > I tried leastrecent. I did change the strategy, but didn't make a > difference. > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of Joe > Dennick > Sent: Wednesday, March 30, 2005 6:49 AM > To: 'Asterisk Users Mailing List - Non-Commercial Discussion' > Subject: RE: [Asterisk-Users] ACD queue question > > Using which strategy? Remember, if you change strategies and reload, > it'll forget where it was and start over. > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of Eric Rees > Sent: Wednesday, March 30, 2005 6:43 AM > To: Asterisk Users Mailing List - Non-Commercial Discussion > Subject: RE: [Asterisk-Users] ACD queue question > > That's what I thought would happen, but after about an hour and 100 or > so incoming calls, it was still ringing the agents in the order that > they were listed in the agents.conf file. > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of Joe > Dennick > Sent: Tuesday, March 29, 2005 10:04 PM > To: 'Asterisk Users Mailing List - Non-Commercial Discussion' > Subject: RE: [Asterisk-Users] ACD queue question > > The first call for each agent probably goes that way, but then after a > few calls have rolled through the queue, the strategy you specify (like > LeastRecent) should come into play. > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of Eric Rees > Sent: Tuesday, March 29, 2005 9:51 PM > To: Asterisk Users Mailing List - Non-Commercial Discussion > Subject: [Asterisk-Users] ACD queue question > > I have a simple 4 person ACD queue using the AgentCallback function. No > matter what strategy I use, anytime someone calls into the queue > asterisk dials the agents in the order that they are listed in the > agents.conf file. This doesn't seem right to me, or am I wrong. > > _______________________________________________ > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > > -- > No virus found in this incoming message. > Checked by AVG Anti-Virus. > Version: 7.0.308 / Virus Database: 266.8.5 - Release Date: 3/29/2005 > > -- > No virus found in this outgoing message. > Checked by AVG Anti-Virus. > Version: 7.0.308 / Virus Database: 266.8.5 - Release Date: 3/29/2005 > > _______________________________________________ > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > > _______________________________________________ > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > > -- > No virus found in this incoming message. > Checked by AVG Anti-Virus. > Version: 7.0.308 / Virus Database: 266.8.5 - Release Date: 3/29/2005 > > -- > No virus found in this outgoing message. > Checked by AVG Anti-Virus. > Version: 7.0.308 / Virus Database: 266.8.5 - Release Date: 3/29/2005 > > _______________________________________________ > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > > _______________________________________________ > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > _______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users _______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users