On Wed, 20 Apr 2005, Noah Miller wrote: > Is this to disable the call waiting on Polycom phones? If so, I don't > think there wouldn't be a need to have it on the "s" extension. You'd > just need to have it on any extension that the Polycom phone would call > (other handsets, outside lines, voicemailmain, etc). CheckGroup does > increment n+101, but unless you want them to get a busy signal, I'd > probably move them on to the next line appearance on the phone, or to a > voicemail box.
I'm only using it to disable call waiting for ACD groups. It works under stable / v1-0 / whatever.. kinda. call waiting is effectively disabled, only for call queues (ACD).. Which is what I want. However, here's the problem that led me to try HEAD. Under stable, When someone in the ACD group takes a call (and the SetGroup is set) and then transfer the call to someone else.. Until the original call is disconnected, that ACD agent will not get any new calls. IE: the SetGroup doesn't go away until the call ends. If someone in my tier 1 department transfers a call to tier 2.. and that call runs for an hour, then I've got a tier 1 tech taking no calls for an hour. This doesn't seem to be a problem when I use head, but then again.. the call waiting problem comes back. I'm on the verge of doing something stupid.. like... just going out and buying a bunch of phones that I can disable call waiting on. Sad, but true.. Anyone want a bunch of very lightly used Polycom phones? _______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users