Tim Litwiller wrote:
I have a customer looking for an automated way to provide his customers information.
He found some windows software called Active Call Center - but I believe that he did the 40 day trial and it crashed his windows machine to much. So he wants something that can do a similar task running on linux.
The Users expierience should go something like this
One of his customers calls in the IVR asks for his account number and password - based on that it does database lookups for several reports and reads those back to the customer with text to speech.
I'm not sure if the customer should be able to change account information online or not at this point.
If someone has done something like this already Please let me know.
Thanks.
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Thanks for all the responses. Now I've got some leads to follow.
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