Re: [Asterisk-Users] Dead Polycom ip500

Ryan Stark Fri, 13 May 2005 18:37:51 -0700

I've got an ip500 phone that had the same thing happen I've swapped power supplies, tried resets, reboots, leaving it unplugged for a week etc. The vendor I bought from turned out not to be polycom authorized even though the sales guys said they were and now I can't get polycom support on it, it looks like I'm going to force them to take the unsupported phone back and give me my money back. The one time I got a polycom guy who would speak to me on the line he said that there was a reflash procedure and something about a jumper, but he was level 1 and he took down my info to send me to level2 to do the procedure and level2 said they wouldn't help me.

-Ryan

Wilson Pickett wrote:

Hi,

I just got and setup a new ip500 yesterday and it worked for about 15
minutes. Then it froze during a reboot.Now, when power cycled, the
logo comes on for 3 seconds and then the screen is blank and nothing
further happens. 468*  factory reset doesn't work. I am about to send
the phone back, but wonderd if anyone had a suggestion first.
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Re: [Asterisk-Users] Dead Polycom ip500

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