Hi Waldo.

Don't worry about it. We have 13 sites scattered evenly around the globe, latency up to 700 ms. This is of course noticeable, but I found that for most cases we get better quality than using PSTN between our sites, reason probably being that Telcos are often using low-quality VOIP links, reselling it as PSTN.

Our worst case is China, where packet loss is 10% - 30%, still we can easily maintain conversations over that link.

Hope this helps.

Regards,

Maron Kristofersson

Waldo Rubinstein wrote:

I'm planning on setting up some remote agents and before doing so, I did some simple PING tests to measure latency. The average latency I got was 250ms. Does anyone have experience in terms of quality of calls when there is such high latency? Can anyone comment?

Thanks,
Waldo
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