Steven,
That is actually an interesting idea to use callback agents as dynamic
members.
You could have them dial the extension to log in as an agent at the
beginning of the day. Then another menu/extensions for each of the
queue that does AddQueueMember/RemoveQueueMember. I'm curious which
would be removed for not answering though, the agent or them being in
the queue. Without testing, I suspect it will be the agent...meaning
the employee would have to use the AgentCallbackLogin extension multiple
times in the day.
Send me an email off list, if you have any success. The ACD doesn't
seem ideal for our needs without some tweaking and the above may solve
some of the problems.
--johann
Steven Lam wrote:
Hi Kevin,
After the agent logs in i would like to present him a voice menu to let
him chose the queue's he want to be a member of. Using AddQueueMember.
So the next step in the dial plan and n+101 (via a option) would be a
great solution.
Do you think this is possible?
Gr. Steven
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Kevin
Bockman
Sent: zaterdag 4 juni 2005 18:55
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: RE: [Asterisk-Users] AgentCallbackLogin
Can it be a problem with AgentCallbackLogin?
-- Executing AgentCallbackLogin("Zap/4-1",
"1010|[EMAIL PROTECTED]") in new stack
-- Setting global variable 'AGENTBYCALLERID_XXXXXXXXXX' to '1010'
-- Playing 'agent-loginok' (language 'en')
-- Callback Agent '1010' logged in on [EMAIL PROTECTED]
-- Playing 'vm-goodbye' (language 'en')
== Spawn extension (agent-io, 1, 5) exited non-zero on 'Zap/4-1'
-- Hungup 'Zap/4-1'
That's how it is supposted to work. It calls you back when the agent
gets a call from the queue.
Does anybody know if it is possible to DO NOT let AgentCallbackLogin
hangup at the end of "Agent logged in, Goodbay", but to go on with the
next exten in the dialplan?
If it doesn't continue in the dialplan, it would require modification of
the source to change the return code. You want to do additional
processing before it hangs up the line?
If you don't want it to hang up at all, then you need to use AgentLogin.
Kevin
_______________________________________________
Asterisk-Users mailing list
Asterisk-Users@lists.digium.com
http://lists.digium.com/mailman/listinfo/asterisk-users
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users
_______________________________________________
Asterisk-Users mailing list
Asterisk-Users@lists.digium.com
http://lists.digium.com/mailman/listinfo/asterisk-users
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users
_______________________________________________
Asterisk-Users mailing list
Asterisk-Users@lists.digium.com
http://lists.digium.com/mailman/listinfo/asterisk-users
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users