Hello Sir,
I have few clarifications as we are planning to work with asterisk.
If you don’t mind, please clarify the following:-
Q1. Do Asterisk support ACD functionality?
If Yes, can you give information on how to configure or work with ACD (and it’s usage).
Q2. From the list of features listed in www.asterisk.org , I see “Predictive dialler” is listed under “Telephony Services” but
Not ACD functionality under “Call Features”
Q3. If ACD is not supported, how come “Predictive Dialer” is going to work?
Please do clarify me.
Thanks & Best Regards,
Ajay Kanth
Ph: 9848880309
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