Time waiting for an agent is one of the fields recorded in the queue_log see the following http://voip-info.org/tiki-index.php?page=Asterisk%20log%20queue_log
Regards, Mac. -----Original Message----- From: Shad Mortazavi [mailto:[EMAIL PROTECTED] Sent: 17 June 2005 15:54 To: asterisk-users@lists.digium.com Subject: [Asterisk-Users] Calculating the lenght of time in a call queue? Dear All, I'm running version 0.7.1 of Asterisk server for our global help desk. We have put together a comprehensive reporting package for static's from the CDR. I'm not able to calculate the time a call is in the queue before it goes to an agent? I would appreciate help with working this out. Warm Regards and Thanks Shad Mortazavi ------------------------------------------------------ Nexus Global Technical Manager n|m Nexus Management Inc _______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users _______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
