Disclamer: our company is operating a video call center for a French VRS / VRI operator (Websourd). We have a dedicated product line for VRS /VRI based on Asterisk.
Jamie Clark a écrit : > Hi all, > > We are looking for ACD/PBX solution that will meet our needs. > > We have two groups of callers: > > 1) ==> A group of deaf callers using H.323 videophone (95% or so of the > installed base) and SIP videophone. H.263 is the default video codec. > Hello, Asterisk chan H.323 does not support video calls. It could be added or you need to have some H323 to SIP gateway. > 2) ==> A group of hearing callers using voice only phones (cell phones, > PSTN phones, VOIP softphones). > > We have a call center where relay agents take incoming video call from > deaf callers and then dial out to hearing callers using voice call and > vice versa. > > The relay agent does the translation from ASL signing into spoken word and > vice versa. > Yes with some tricky dialaplan and a modified version of app_confernce. > The call center will need to have ACD setup so either incoming video/voice > calls will be routed to available relay agent. If there is no available > relay agent then display the video saying "Waiting for next available > relay agent" (for deaf callers) and recorded message saying "Waiting > for..." for hearing callers. > Yes > The deaf callers will use their H.323 based videophone to make calls to > call center using IP address i.e. md.callcenter.com. > > We will have several call centers set up around the country, i.e. in MD, > PA, VA, IN, NY etc... If deaf video caller dial callcenter.com (only an > example), the ACD will route the call to first available relay agent > anywhere in USA. If deaf video caller dial va.callcenter.com then the ACD > will attempt to route to first available relay agents in VA call center, > if none exist then route to next group of agents in MD and so on. > Yes. One can define a cascade of queue > Other key needs of the system are: > > 1) Detailed call logging stats/reporting for both video/voice calls, > reporting for specific relay agent, call center supervisors and national > manager. > > Yes using an external reporting app. > 2) Relay agent should be able to transfer both voice and video call to > other available relay agent (for many reasons such as needing a break, > other agent can do better service for that call, etc...) anytime. > > I would guess the relay agent's station will have two softphones, one for > voice only and other one for video running on a single PC. I would assume > each PC will need to have two IP address: One IP for voice softphone and > other IP address for video softphone or use one IP address but use > different call signaling ports (i.e. 1720 and 1721 for H.323). > No, We have a solution where the agent has a sigle workstation and our server do the audio / video mixing on the three legs. > Can the current Asterisk system meet all of the above needs? > Definitly, but not the "official" version. We have a modified one. The only issue with your project is handling H.323. But again, H.323 video support can be added. > Do I need anything else to make it happen? > > Is there any good company that can help us set up this system? > Yes us... > Many thanks! > > Jamie > > Emmanuel BUU http://www.ives.fr/ > _______________________________________________ > --Bandwidth and Colocation Provided by http://www.api-digital.com-- > > asterisk-video mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-video > > _______________________________________________ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-video mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-video
