I don't think people should expect that if they use VoIP they need to

> live with poor sound quality and dropped calls - as long as the
> network you are using is of a reasonable quality, then there simply
> isn't a problem. And with the amount of downloading and data bit rates
> that any reasonable ISP provides (at least in North America) then the
> voice traffic is really quite insignificant.
> 

While I would agree that quality should be good (and often is), over the 
long term most broadband connections tend to vary in quality. For some 
people this creates a very annoying situation of something that worked well 
not working as well anymore. 

This can be a very difficult situation to manage unless the problem can be 
addressed quickly. With both cable and DSL often the problems can be hard to 
track and/or work around. 

Any thoughts on this?

J

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