On 2/9/06, Shidan <[EMAIL PROTECTED]> wrote: > Asterisk is used extensively for these sort of applications all over > the world. BUT, think of it as a high level framework or a toolbox, > you still have to build/purchase your own functionality. Its not like > buying an Avaya setup out of the box or anything like that, although > alot of people have built products with it which are as comprehensive > and fault tolerant as any of the 6 figure systems out there.
I totally agree here. The first 2 points are relatively straight forward, but you've got some pretty complex queueing stuff going on there, and I'm not sure the queueing system in Asterisk is exactly up to that task (especially in the skills based routing). There is a company called Aheeva which tends to specialize in the more complex queueing stuff for Asterisk that you're talking about, and while I don't work for them, or even used their products, I've heard good things from some reputable sources. Take that as you will :) As for the reporting stuff, again, Shidan's statement still stands, and you'll probably be looking at some development. While the software is free, its not exactly free :) -- Leif Madsen. http://www.leifmadsen.com http://www.oreilly.com/catalog/asterisk
