There is a field for CallWaiting in FreePBX extension but that will also limit 
any call waiting. You see, I need the queue not to transfer calls if there is 
one call already there. The call waiting feature is still needed on the phones 
so disabling it would not be useful.

 

Thanks for the feedback.

 

-Bruce
 
> Date: Wed, 4 Mar 2009 13:42:30 -0500
> From: courc...@net-forces.com
> To: het...@hotmail.com
> CC: asterisk@uc.org
> Subject: Re: [on-asterisk] Queue and Call Waiting
> 
> Hi Bruce,
> 
> If you are using softphone limit the number of lines to 1 (if 
> possible). If not set the call-limit=1 in each sip extensions.
> 
> 
> Bruce N wrote:
> > Hello All,
> >
> > 
> >
> > If Queue strategy is set to "leastrecent" and rep puts someone on Hold, 
> > would the queue hit the rep again? It seems like it does in my case and 
> > that is not right for the environment. Can the second call move to next 
> > agent?
> >
> > 
> >
> > Thanks,
> >
> > Behrooz
> >
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