Hi Everyone,A client who has access to audio files, call records, and LIVE
visual of agent screen through VNC, is requesting to record the screen visuals
for later retrieval. There are quite a few programs that capture and record
screen shots but it would be very good if the screen recording was merged with
the audio file (recorded by Asterisk) to be available for later retrieval.
Since the agents do not use a softphone on this Ms Windows (all use SIP phone
sets on a separate network), I don't see any way but to have an automated
process where at the end of the day the captured video is chopped into pieces
and matched with call records and merged with the audio files to create a
screen shot video with the audio.
Anyone done something like this?
It would be great to hear about your experience with:
-Capture software capable of capturing screen whole day - light weight
prefered.-Video editors that would be able to perform above job - merging
audio+video and matching time stamps on both files - preferably
opensource.Thanks,Bruce
