Ok, Here is the scenario:
We have queues with Agents logges in as for exemple: Local/7003@agent_call
So when a calls comes-in the queue for that agent it goes to the [agent_call]
context which among other things does:
exten =>
call,n,Dial(${mychan},20,M(agent_answered^${agent}^${CHANNEL(language)}^${CALLERID(num)}^${CALLERID(name)}));
{mychan} being the SIP endpoint of the agent. That is fine. In the
agent_answered macro we have:
[macro-agent_answered]
exten => s,1,NoOP(ARG1 = ${ARG1} ARG2 = ${ARG2} ARG3 = ${ARG3} ARG4 =${ARG4});
exten => s,n,Read(ACCEPT1,custom/incoming-support-call-press-one-loop,1)
If the agent hangus up in that Read, the h extension of the [agent_call]
context is executed which hangsup both the agent and the person that was
waiting in the queue...
I would need to trap the agent hangup in the [macro-agent_answered] so that I
can do a Set(MACRO_RESULT=BUSY) so the user would not be hanhup on...
ANy ideas?
---
Andre Courchesne - Consultant
http://www.net-forces.com
MSN: [email protected]
Skype: VoipForces
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