Hi Ryan, it sounds like a local problem. As Lloyd suggests a SIP phone at another location would soon uncover where the problem is. If you are using a DSL line that is also being used as an analog line you should check that the low pass filter is installed for any analog devices like a fax machine. You should also check that the local network is wired correctly. If you set up a SIP extension and send me the details off list (Domain name/ IP address, extension number and password) I can check this out for you.
Henry On Fri, May 13, 2011 at 6:31 PM, Aloysius Lloyd <[email protected]>wrote: > Hello Ryan, > > There are so many factors here > > 1. Can you try to connect remote Asterisk server using xlite. What is the > results? > > 2. Aastra Phone Enable the rport on the network page? > > 3. What is the model of the Aastra phone and firmware? > > Thanks > Lloyd > > > On Fri, May 13, 2011 at 4:40 PM, <[email protected]> wrote: > > > OK, this one has me stumped. > > > > > > > > A customer of ours has a client with Aastra phones connecting to a remote > > asterisk > > > > 1.6 server. The 4 phones are behind a Linksys wrt160n. This is the > problem: > > > > > > > > When a public caller calls the aastra phone, after a few minutes the > caller > > starts to hear ringing in his handset, as if he was calling someone else > but > > he is still on the same call. Our client does not hear the ringing. Only > the > > person calling in. Its not consistent ringing either. It will ring once, > > stop for 10 seconds, ring twice, stop for 5 seconds and so on. Of course > it > > becomes impossible to hold a conversation. > > > > > > > > The phones are configured to use a STUN server for nat traversal, the sip > > ports are staggered so as not to create a conflict (phone 1 = 5060, phone > 2 > > = 5062...) > > > > > > > > We tried unplugging all other phones so that there is only one Aastra > > connected to the network and the problem continues. I can't find anyone > > complaining about anything similar on the net either > > > > > > > > Do you have any ideas? > > > > > > > > > > > > Ryan Mayoff > > Vice-President > > > > Distributor: Telecom/Security > > 9740 Transcanada Highway > > St-Laurent,QC, H4S 1V9 > > > > tol: 866-664-4242 > > tel: 514-342-4242 ext: 239 > > fax: 514-342-9222 > > > > WWW.RUNCOMMUNICATIONS.COM <http://www.RUNCOMMUNICATIONS.COM> > > > > This e-mail communication, including all attachments, may contain > private, > > proprietary, privileged and/or confidential information and is intended > only > > for the person to whom it is addressed. Any unauthorized use, copying or > > distribution of the contents of this e-mail is strictly prohibited. If > you > > are not the intended recipient of this e-mail, and have received it in > > error, please delete it and notify the sender immediately.** > > > > > > > > > > > > > > > -- * Henry Coleman* [image: Picture]
