Pessoal, boa tarde. Estou com o seguinte problema: Tenho um 0800, que chega num determinado ramal Sip, só que gostaria que no extensions.conf, funcionasse uns includes de horarios (expediente e final de expediente), mas não funciona, tipo o Asterisk, não entende esses includes e segue para a macro de voicemail, quando está ocupado e tbm no final de expediente, entra na queue e não na gravaçao de final de expediente.Isso por que o código de deslogar o agente tbm não funciona.Outro problema que estou enfrentando é a inclusão da facilidade parking,(# + 700, e o asterisk retornaria com a extensão onde está esta chamada) onde vc teria até 20 linhas para estacionar, já habilitei no features.conf, mas tbm não funciona. Abaixo todas as minhas programações, alguém poderia me ajudar? Desde já agradeço a atenção.
agents.conf [agents] musiconhold => default autologoff=600 ackcall=yes ;wrapuptime=5000 group=1 agent => 1000,1000,Paulo agent => 1001,1001,Cris agent => 1002,1002,Marcia queues.conf [general] ;[entrada] [0800] music=default timeout=15 retry=5 wrapuptime=0 context = entrada maxlen = 0 leavewhenempty=yes joinempty=no strategy=roundrobin announce-frequency = 0 announce-holdtime = no leavewhenempty = yes queue-minutes = "queue-minutes" queue-thankyou = "queue-thankyou" member => Agent/1000 member => Agent/1001 member => Agent/1002 sip.conf [1000] type=friend secret=1000 host=dynamic canreinvite=no regexten=1000 callerid="Paulo" <1000> dtmfmode=rfc2833 callgroup=1 pickupgroup=2 nat=yes amaflags=billing maibox=1000 [1010] type=friend secret=1010 host=dynamic regexten=1010 callerid="Piloto 0800" <1010> dtmfmode=rfc2833 ;context=default callgroup=1 pickupgroup=2 nat=yes amaflags=billing mailbox=1010 [1001] type=friend secret=1001 host=dynamic canreinvite=no regexten=1001 callerid="Cris" <1001> dtmfmode=rfc2833 callgroup=1 pickupgroup=2 nat=yes amaflags=billing mailbox=1001 [1002] type=friend secret=1002 host=dynamic canreinvite=no regexten=1002 callerid="Marcia" <1002> dtmfmode=rfc2833 callgroup=1 pickupgroup=2 nat=yes amaflags=billing mailbox=1002 extensions.conf [default] ;SIP exten=>5010,1,macro(voicemail,sip/${EXTEN},${EXTEN}) exten=>5014,1,macro(voicemail,sip/${EXTEN},${EXTEN}) exten=>_1xxx,1,macro(voicemail,sip/${EXTEN},${EXTEN}) ;call 0300 exten=>_0300.,1,dial(Unicall/g1/${EXTEN},) ;call 0800 exten=>_0800.,1,dial(Unicall/g1/${EXTEN},) ;LOCAL exten=>_xxxxxxx,1,dial(Unicall/g1/${EXTEN},30) exten=>_xxxxxxxx,1,dial(Unicall/g1/${EXTEN},30) exten=>_xxxxxxxxx,1,dial(Unicall/g1/${EXTEN},30) ;VC1 exten=>_7xxxxxxx,1,dial(Unicall/g1/${EXTEN}) exten=>_8xxxxxxx,1,dial(Unicall/g1/${EXTEN}) exten=>_9xxxxxxx,1,dial(Unicall/g1/${EXTEN}) ;DDD exten=>_xxxxxxxxx,1,dial(Unicall/g1/021${EXTEN}) exten=>_xxxxxxxxxx,1,dial(Unicall/g1/021${EXTEN}) exten=>_xxxxxxxxxxxx,1,dial(Unicall/g1/021${EXTEN}) ;DDI exten=>_00xxxxxxxxxxx,1,dial(Unicall/g1/${EXTEN},30) exten=>_00xxxxxxxxxxxx,1,dial(Unicall/g1/${EXTEN},30) exten=>_00xxxxxxxxxxxxx,1,dial(Unicall/g1/${EXTEN},30) ;[entrada] include => expediente|08:50-17:10|mon-fri|*|* include => foradoexpediente|17:10-23:59|mon-fri|*|* include => foradoexpediente|00:00-08:49|mon-fri|*|* include => foradoexpediente|*|sat-sun|*|* ;[expediente] exten=>_1010,1,Queue(0800) exten=>_1010,2,Playback(agentesocupados) exten=>_1010,3,WaitMusicOnHold(30) exten=>_1010,4,Playback(agentesocupados) exten=>_1010,5,Queue(0800) ;[foradoexpediente] exten=>s,1,Playback(fimdeexpediente) exten=>s,2,Hangup gravacao de anuncio - ocupado exten=>9000,1,wait(2) exten=>9000,2,record(agentesocupados:gsm) exten=>9000,3,hangup exten=>9002,1,playback(agentesocupados) exten=>9002,2,playback(fimdeexpediente) ;gravacao de anuncio - final de expediente exten=>9001,1,wait(2) exten=>9001,2,record(fimdeexpediente:gsm) exten=>9001,3,hangup exten=>88,1,Wait,2 exten=>88,2,Agentcallbacklogin() exten=>89,1,Wait,2 exten=>89,2,Removequeuemember(0800|sip/${CALLERIDNUM}) exten=>89,3,userevent(refreshqueue) exten=>89,4,playback(agent-loggedoff) exten=>89,5,hangup ;VOICEMAILMENU exten=>99/_1xxx,1,voicemailmain(&{CALLERIDNUM}) exten=>99/_1xxx,2,Busy(3) exten=>99/_1xxx,3,Hangup [macro-voicemail] exten=>s,1,Dial(${ARG1},30t) exten=>s,2,voicemail(b${ARG2}) exten=>s,3,Hangup exten=>s,102,voicemail(u${ARG2}) exten=>s,103,Hangup include=>parkedcalls features.conf ; ; Sample Parking configuration ; [general] parkext => 700 ; What ext. to dial to park parkpos => 701-720 ; What extensions to park calls on context => parkedcalls ; Which context parked calls are in ;parkingtime => 45 ; Number of seconds a call can be parked for ; (default is 45 seconds) ;transferdigittimeout => 3 ; Number of seconds to wait between digits when transfering a call ;courtesytone = beep ; Sound file to play to the parked caller ; when someone dials a parked call ;adsipark = yes ; if you want ADSI parking announcements pickupexten = *8 ; Configure the pickup extension. Default is *8 atxfer = #2 ; Transferencia assistida