Sometimes dynamic agent logged in the queue gets another call when he is
already in one active call. The agent is using xlite softphone. Agent login
into the queue dynamically using Addqueue command. Following is the dialplan
used to login in an agent
-----------------------
[macro-agent-add]
include => macro-agent-add-custom
exten => s,1,Wait(1)
exten => s,n,Macro(user-callerid,SKIPTTL)
exten => s,n(a5),Set(CALLBACKNUM=${AMPUSER})
exten => s,n,ExecIf($["${CALLBACKNUM}" =
""],Set,CALLBACKNUM=${CALLERID(number)}
)
;exten => s,n,GotoIf($["${CALLBACKNUM}" = ""]?a3)
exten => s,n(a7),GotoIf($["${CALLBACKNUM}" = "${ARG1}"]?invalid)
exten => s,n,ExecIf($["${QREGEX}" != ""],GotoIf,$["${REGEX("${QREGEX}"
${CALLBAC
KNUM})}" = "0"]?invalid)
exten => s,n,ExecIf($["${ARG2}" != ""],Authenticate,${ARG2})
exten => s,n(a9),AddQueueMember(${ARG1},Local/${callbackn...@from-internal
/n)
exten => s,n,UserEvent(Agentlogin,Agent: ${CALLBACKNUM})
exten => s,n,Wait(1)
exten => s,n,Playback(agent-loginok&with&extension)
exten => s,n,SayDigits(${CALLBACKNUM})
exten => s,n,Hangup
exten => s,n,MacroExit()
exten => s,n(invalid),Playback(pbx-invalid)
exten => s,n,Goto(a3)
------------------------------------------------------
Also we have limited the call-limit of all extensions to 1, but sometimes
agent gets another call when he is already in one active call. Please let me
know how to resolve this issue.
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