Please help me with a problem in NVDA remote

Hi guys.
So I helped my friend setup his browser by using remote control on NVDA to remote his computer. But when I use his computer to go on internet, I can't use single letter to navigate around. I mean I can't press h to move to headings, k to move to links on his computer when i'm remoting his. And another problem is I can't use control to stop the speech. So, guys if any of you know where's that problem come from, please help me. Thanks  a lot and sorry for my poor english.

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