Just wanted to let anyone interested in purchasing Bel Canto gear about the False advertising of their "no Risk" Purchase plan.
I was interested in their Dac3 as an upgrade to the Dac2 I currently own. I purchased it directly through their website to audition in my system as there are no dealers close to my home. After about 8 days I decided to send it back under their no risk plan. Well I didn't hear from them for about a week after UPS tracking said they had received the return so I emailed them. Someone from shipping called me to tell me that they don't have complete credit card numbers when an Item is purchased online so I need to give them my cc number for the refund. (I wonder why they waited for me to contact them before they decided to let me know this?) Anyway, I was informed that I would be charged a 5% restocking fee. (nothing was wrong with the unit when I sent it back) I informed their shipping person that I thought a "no risk Purchase plan" wouldn't require a 5% restocking fee. He had no reply other than to say I would have to talk to Matt(i assume their direct sales rep) about that issue. I emailed Matt over a week ago asking for some info or the contact info of their CEO to discuss this with. I have not received any reply. -- wshields ------------------------------------------------------------------------ wshields's Profile: http://forums.slimdevices.com/member.php?userid=8639 View this thread: http://forums.slimdevices.com/showthread.php?t=31562 _______________________________________________ audiophiles mailing list audiophiles@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/audiophiles
