>Manufacturers have a moral obligation to support their equipment for the duration of their useful life.
Does that apply to kids as well? ;-) Look after your children because remember they choose the nursing home you go to.... ! Runs and hides... But seriously, very interesting thread. I think a vendor does have an obligation to state up front what sort of after sales service will be provided and at what cost. Buying an expensive piece of equipment is one thing (be it a car, glider, supertanker etc.), keeping it operational should be just as important. Most consumer products seem to be built to be replaced or upgraded within a short space of time (planned obsolescence). Becomes more complicated for a glider worth upwards of $50,000 (and the rest). Even becomes more complicated when a company goes belly up and won't honour a warranty or parts (refer to the Thielert Diesel engine fiasco. see: http://en.wikipedia.org/wiki/Thielert#2008-09_insolvency and Thielert Engine Owners' Group http://www.thenog.org/ ) _______________________________________________ Aus-soaring mailing list Aus-soaring@lists.internode.on.net To check or change subscription details, visit: http://lists.internode.on.net/mailman/listinfo/aus-soaring
