A 20Mbps service is a 20Mbps service. If they are running it at the limit all the time then perhaps have a discussion with them to check that they haven't got a run away process doing that and if not then it's an opportunity to upsell them into something with some extra headroom.
Mark. On 28/9/17 12:50, James Cunningham wrote: > Hello Ausnog, > > We have a customer who we are providing a 20Mbps AAPT Wholesale, MBE > e-line service for, and we have given them the service with Unlimited > Internet data - but subject to fair use. > > The customer is smashing the service, 100% of the time, running it at at > the full 19-20Mbps, 24/7, every single day, including weekends. This is > resulting in 5-6TB of internet data that they are transferring through > us, and our IP transit upstream, which is obviously costing us a fair > chunk in IP transit costs. > > We haven't said anything to the customer, but I'm curious to see what > other people would consider "fair use" of an business grade, unlimited > Internet service. > > We already peer with Megaport and IX-Australia so we try to minimise our > IP transit costs as much as possible, but this traffic is going directly > Telstra, and we are loosing out on this particular customer. Do we just > suck it up, or would you increase the customers monthly fee, throttle > them, etc? > > Thoughts here would be appreciated. > > Thanks > > James > > > _______________________________________________ > AusNOG mailing list > AusNOG@lists.ausnog.net > http://lists.ausnog.net/mailman/listinfo/ausnog > _______________________________________________ AusNOG mailing list AusNOG@lists.ausnog.net http://lists.ausnog.net/mailman/listinfo/ausnog